UK INTERNATIONAL CONSUMER CENTRE THROUGH THE YEARS

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2013

Hidden costs of a holiday…

One subject which often crops up for UK consumers needing help is timeshares or discount holiday clubs.

During 2015, whilst on holiday in Malta, Miss B from Kent and her partner were approached in the street and invited to a hotel for a sales presentation on discounted holidays. Also on offer were free holidays if booked within a certain period. Miss B bought a software package for booking the holidays and paid a £1,720 deposit. The balance due was £3,187.

Once home, Miss B tried to book a free holiday, only to be told that the trader in Malta would not accept bookings from anyone over the age of 65 (which would have made her ineligible by the holiday date). When Miss B e-mailed the sales representative to complain, she was told the balance would still have to be paid.

After the UK ECC intervened, the company in Malta agreed not to pursue the balance. She was very relieved: “The result was exactly what we wanted.”

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