UK INTERNATIONAL CONSUMER CENTRE THROUGH THE YEARS

SHARE ARTICLE

2008

Higher demand from UK consumers than expected

An online-only service called Euroconsumer, similar to CTSI’s UK European Consumer Centre, had previously been hosted by Citizens Advice. UKICC’s original staffing was based on predicted levels.

However, the new CTSI hosted UK ECC introduced a new UK consumer phone line support service, which meant that more people could be helped with free advice and support for problem EU purchases.

By the end of 2008 almost 7,500 UK consumers asked for our help and it was obvious that more staff were needed. More consumer advisers were recruited, along with an admin assistant and a part-time communications officer.

One of the UK ECC’s early consumer advisers, Adam Mortimer (now Interim Trading Standards Checked scheme manager at Kent County Council), said: “I remember when I started work for UK ECC in September 2008 it was clear that we were helping far more UK consumers than had been anticipated. When I joined, I took over an active caseload of 500 consumers.”

Comments are closed.