UKICC – 15 years on

As the UKICC enters its 15th year of operation, helping UK consumers resolve disputes with traders based abroad, we’ve taken a look back at the past and reflected on the UKICC’s life story. We’ve cast our eyes back on the journey taken to get us to this point.

INTRO
THROUGH THE YEARS

2007

CTSI’s UK European Consumer Centre’s launched on 7 November 2007

2008

Higher demand from UK consumers than expected

2009

Some cases were a bit bizarre!

2010

UK consumers erupt with volcano complaints

2011

Consumers say thank you

2012

Cases continue to rise

2013

Hidden costs of a holiday...

2014

Helping UK consumers with new rules

2015

Flying the flag for UK consumers

2016

The consumer who found fingers in their dog food...

2017

What would Brexit mean for UK consumers?

2018

On the road to help

2019

A challenging year for us all

2020

A service under threat

2021

Consumer service gets new international focus