13th September 2023

Louise Baxter joins TPO Board

Consumer champion Louise Baxter has joined the Board of the Property Ombudsman.

By JTS Staff
Journal of Trading Standards' in-house team
I am hoping to put my consumer expertise to good use and support the Property Ombudsman in making life a bit easier for consumers

The Property Ombudsman has appointed Louise Baxter, CTSI Lead Officer for Consumer Advice and Education, as a non-executive director of its Independent Board.

Baxter, who is also Head of the National Trading Standards (NTS) Scams Team and was previously a Chair of CTSI, has a wealth of experience in consumer protection. She founded the NTS Scams Team in 2012, which provides essential support for victims of fraud and scams, with a particular focus on consumer vulnerability. She was awarded an MBE for services to consumers in 2017.

Baxter said: “I am delighted to be appointed to the Property Ombudsman. I am excited to work with the Board. With all the current landscape developments I couldn’t think of a more exciting time to join. I am hoping to put my consumer expertise to good use and support the Property Ombudsman in making life a bit easier for consumers.”

The Property Ombudsman has also appointed Nick Samuels, Non-Executive Director at Gaughan Group and Group Chair at Stone Circle (Wiltshire Council), as a Non-Executive Director. Samuels has 20 years’ experience in the property industry and has worked with vulnerable communities including homeless people and victims of abuse within Wiltshire and beyond.

Samuels commented: “I’m very proud to be joining a very successful organisation at an exciting time in its growth. I’m looking forward to the challenges and hope to bring my many years of experience growing businesses to an already successful business.”

The Property Ombudsman offers an independent and impartial dispute resolution service to consumers who have been unable to resolve their disputes with a registered property business. It revealed last month that in 2022, it provided 44,492 consumers with advice and guidance. The top causes of lettings disputes were tenancy management; complaints handling; and instructions, terms of business, fees, charges and termination.


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