8th February 2024

CCHB appoints new Board member

Consumer protection and regulation expert Claire Whyley has joined the Consumer Code for Home Builders.

By JTS Staff
Journal of Trading Standards' in-house team

Regulation expert Claire Whyley has been appointed to the Board of Directors of the Consumer Code for Home Builders.

Claire Whyley

Whyley’s appointment follows an independent review of the Code which recommended that its board should better represent the interests of home buyers. She joins other board members representing the building industry and consumer groups in pushing for improved customer protection and service in the home building industry.

Whyley commented: “I’m delighted to be joining the Consumer Code for Home Builders. Buying a home is complex – and likely to be the most significant purchase any of us will make. Although new-build homes bring significant benefits, there can be greater challenges too, particularly when buying in the early stage of a development. The Code has a vital role to play in making those transactions as transparent, fair and accessible as possible, and I look forward to bringing my experience to bear on our approach.”

Noel Hunter OBE, Code Chair, said: “Claire’s appointment comes at a crucial time for the Code, as we implement our revised edition to strengthen consumer protection and look to extend awareness of the protection available to home buyers. Claire’s extensive experience in consumer policy and regulation will be a huge asset to our team.”

Whyley brings to the role expertise in outcomes-focused regulation and consumer vulnerability, and is a member of the Competition and Markets Authority Panel, and the Financial Conduct Authority and Payment Systems Regulator Competition Decisions Committee.

The Consumer Code for Home Builders sets requirements that builders must meet in the marketing, selling and after-sales service associated with new-build homes. The Code also provides an independent Dispute Resolution Scheme giving consumers free access to redress should they need it, as well as compliance monitoring and sanctions to help improve customer service standards across the industry.

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