21st May 2024

CCHB appoints new Board member

Philip Hogg has joined the Consumer Code for Home Builders’ Board.

By JTS Staff
Journal of Trading Standards' in-house team

Home building industry expert Philip Hogg

Philip Hogg has been appointed to the Board of the Consumer Code for Home Builders, which provides protection for buyers of new-build homes.

Hogg brings extensive industry experience to the role, having held board-level positions within the home building sector for more than 20 years, including four years as Chief Executive of Homes for Scotland. “During my time at Homes for Scotland, I enjoyed working with the Consumer Code for Home Builders’ Board and Advisory Forum and felt able to make a valuable contribution,” said Hogg. “Drawing on my most recent experience of working for a major builder, I hope my knowledge of the sector, and direct experience of resolving customer issues, will help to inform the Board’s decisions from a practical and operational perspective.”

The Consumer Code for Home Builders sets requirements that builders must meet when marketing and selling new-build homes, including after-sales support for buyers. The Code — which is part of CTSI’s Approved Code scheme — also provides Independent Dispute Resolution, giving consumers free access to redress should they need it, as well as compliance monitoring and sanctions to help improve customer service standards across the industry.

Chair of the Consumer Code for Home Builders, Noel Hunter OBE, said: “Codes of practice play a vital role in protecting consumers, but they can only work if the requirements are practical, achievable, and supported with appropriate sanctions. Understanding the sector and how to support builders to provide better services to consumers is as important as providing redress when builders fall short. Philip’s experience will help us make sure we’re providing workable solutions which directly benefit consumers and drive up service quality in partnership with the industry.”

Members of the Consumer Code for Home Builders include an independent consumer expert as well as representatives from Citizens Advice, CTSI, and the UK’s main warranty bodies NHBC, MD Insurance Services and Checkmate.

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