3rd July 2019

Neighbour rewarded for bravery

A woman who stepped in to prevent her elderly neighbours from falling victim to a rogue trader has been rewarded for her good deed with a CTSI Hero Award.


By JTS Staff
Journal of Trading Standards' in-house team
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Sharon’s vigilance and quick thinking saved her neighbours not only from financial loss, but the emotional trauma of falling victim to a rogue trader

Eagle-eyed Cornwall resident Sharon Conradie intervened to prevent a rogue trader from scamming her elderly neighbours, and has earned the Chartered Trading Standards Institute (CTSI) Hero Award for her bravery.

In August 2018, Sharon noticed a suspicious van parked across her neighbours’ property, and a workman at their home gesturing towards trees and bushes. The rogue trader, later identified as John Paul Newbury, was employing pressure sales techniques, demanding to undertake unnecessary work there and then.

Left to right: Theodore Conradie, Sharon Conradie (Hero Award Winner), and Scott Mann MP for North Cornwall

The neighbours, a couple in their mid-80s, asked for time to consider the trader’s offer, which is when Sharon intervened, asking the trader to leave. When Newbury refused and returned to the neighbour’s home, Sharon contacted the police. Newbury returned to Sharon and became aggressive, demanding she hang up the phone and come outside to talk to him directly.

Sharon’s intervention, at personal risk, led to Newbury’s arrest for this and former incidents. Sharon’s evidence ensured Newbury was convicted of six offences including use of aggressive practices.

The CTSI Hero Awards celebrate those who make outstanding contributions towards consumer protection in our communities. Sharon received the CTSI Brian Smith Hero Award at a special ceremony at One Great George Street, London, on Tuesday June 25.

Chief Executive at CTSI, Leon Livermore, said: “Sharon’s vigilance and quick thinking saved her neighbours not only from financial loss, but the emotional trauma of falling victim to a rogue trader. We should all be lucky enough to have a neighbour like Sharon.”

Cornwall Councillor Rob Nolan, Portfolio Holder for Environment and Public Protection, said: “I want to add my congratulations and thanks to Sharon for her actions. It’s all too easy to look the other way and not get involved. Sharon’s prompt actions enabled the Police and trading standards to stop a crime and convict a rogue trader. Well done Sharon, your award is thoroughly deserved.”

Sharon was presented with her award by her local MP, Scott Mann, and Steve Smith, Director of trueCall, who sponsored this year’s CTSI Brian Smith Hero Award category. The CTSI Brian Smith Hero Award is named in honour of the late Brian Smith, a CTSI Lead Officer who sadly passed away in 2017.