3rd July 2019

NatWest Norfolk wins Hero Award

NatWest in Norfolk’s scams awareness scheme has been recognised for its work to safeguard the local community with a CTSI Hero Award.


By JTS Staff
Journal of Trading Standards' in-house team
TYPE
SUBJECT
REGION
SHARE ARTICLE
The partnership between Norfolk County Council Trading Standards, NatWest’s Norfolk based Community Bankers and branch staff has developed into a hugely positive working relationship

NatWest in Norfolk has received the prestigious Financial Institution Award from the Chartered Trading Standards Institute for its outstanding contribution to scams awareness and consumer protection in the community.

NatWest in Norfolk has worked closely with Norfolk County Council Trading Standards for several years to provide scams education to its customers. Branches across Norfolk have hosted Friends Against Scams pop-up stalls, and Police and Trading Standards led awareness events to help customers be mindful of scams and spot potential victims in their own communities.

Left to right: Lucy Croft (NatWest Community Banker), Lisa Auker (NatWest Community Banker), Helen Barwick (NatWest Community Banker), Douglas Osborn Da Silva (NatWest Branch Manager), Lou Baxter (Friends Against Scams)

The events helped recruit NatWest customers to the Norfolk County Council Trading Standards Consumer Champions scheme, assisted customers in setting up ‘No Cold-Calling Zones’ and paved the way for further community engagement.

In 2017, NatWest expanded its team by introducing three Community Bankers – specialists who work within local communities to visit scam victims and help them recover financially. The Community Bankers, Lisa Auker, Helen Barwick and Lucy Croft, deliver training sessions for vulnerable people on how they can recognise scams and spot potential victims.

The Community Bankers are currently working with Norfolk Trading Standards to develop a scams awareness toolkit aimed at young people unfamiliar with financial transactions and the dangers if these are exploited.

The CTSI Hero Awards celebrate those who make outstanding contributions towards consumer protection in our communities. NatWest in Norfolk received its award at the CTSI Hero Awards 2019 ceremony at One Great George Street, London, on Tuesday June 25.

Chief Executive at CTSI, Leon Livermore, said: “It’s a pleasure to present NatWest in Norfolk with the Financial Institution Award, giving them the recognition they deserve for their community-focussed approach to protecting consumers.”

Leading Trading Standards Officer – Consumer Protection at Norfolk County Council, Teresa Haxell, who nominated NatWest in Norfolk for the award, said: “The partnership between Norfolk County Council Trading Standards, NatWest’s Norfolk based Community Bankers and branch staff has developed into a hugely positive working relationship; with our common aim to protect Norfolk people and businesses from scams and fraud at its heart.”

NatWest Norwich Gentleman’s Walk Branch Manager Douglas Osborn Da Silva, alongside Community Bankers Lisa, Helen and Lucy, collected the award presented by Lou Baxter from Friends Against Scams, which sponsored this year’s Financial Institution Award category.