7th June 2022

TSS cracks down on lead generator

Trading Standards Scotland has reported a lead generation company to the Procurator Fiscal.

By JTS Staff
Journal of Trading Standards' in-house team

Trading Standards Scotland (TSS) has reported a 34-year-old man and a lead generation company based in England to the Procurator Fiscal Falkirk for breaches of the Consumer Protection from Unfair Trading Regulations 2008, including the mis-selling of energy-efficiency products.

It is alleged that consumers were misled into entering into contracts with companies after clicking on adverts which directed them to third-party websites containing false information about non-existent products and services. These included misleading offers for free or funded home energy goods.

Fiona Richardson, Chief Officer at TSS, commented: “If an offer appears too good to be true, then it invariably is. I would urge all consumers to exercise care before engaging with such adverts or pop-ups, as they are sharing their personal information with not one, but several companies who invariably attempt to sell products or services the consumer may not actually need.

“Before agreeing to have any work done, have an impartial assessment carried out on your home to find out which energy efficiency measures will actually be beneficial to your property. Don’t immediately agree to get an assessment done by a company who cold calls you – they will not be impartial.”

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