30th April 2021

Postal scam uses CTSI branding

A new scam uses the logo and branding of the Chartered Trading Standards Institute.


By JTS Staff
Journal of Trading Standards' in-house team
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It alarms me that scammers are using our trusted brand for such a malicious campaign

CTSI has been made aware of a postal scam which informs the victim they have been exposed to a company that the Institute has allegedly investigated.

The phoney letter, clad in CTSI branding, informs the recipient that insurance scammers have been caught and that the recipient should fill in a “creditors debt form” as part of a bogus compensation scheme. Filling out the form puts the finances of the respondent at risk.

CTSI was informed about this scam yesterday, and Essex Trading Standards and the Police are currently investigating it.

These letters are entirely fraudulent. Recipients are being advised to contact the Financial Conduct Authority and the Citizens Advice Consumer Helpline. The public should be aware that this scam may not only be sent via post but also through email.

CTSI Chief Executive, John Herriman, said: “Over the past year, CTSI has focused on warning and educating the public about emerging scams. It alarms me that scammers are using our trusted brand for such a malicious campaign at a time when we know the public is being bombarded with this type of fraudulent and illegal activity, and which makes everyone feel especially vulnerable.

“The public needs to be on their guard, and CTSI will continue to work alongside our partners in the consumer protection sphere to help defend them from these dangerous scammers.”