22nd August 2023

Fraud victim care unit rolled out

A specialist unit that supports victims of fraud and delivers consumer advice to combat scammers has been rolled out across England and Wales.

By JTS Staff
Journal of Trading Standards' in-house team
Falling victim to fraud or cybercrime can have devastating consequences on victims, and not just financially

A national unit supporting victims of fraud has been rolled out to all 43 police forces in England and Wales.

The Action Fraud National Economic Crime Victim Care Unit (NECVCU) supports victims of fraud and cybercrime, providing specialist advice to help them avoid falling prey to scammers again in the future.

The unit, which is run by the City of London Police as the national lead force for fraud, supported 113,356 victims of fraud and cyber crime in the last financial year (April 2022 – March 2023).

Since its inception, NECVCU has engaged with 349,322 victims and prevented an estimated £2,882,616 being lost to fraud.

Assistant Commissioner Pete O’Doherty, from the City of London Police, said: “Victims of fraud and cybercrime are at the very heart of the work that we do as national lead force for fraud and the NECVCU is an invaluable service which provides specialist advice and support to victims when they are often at their most vulnerable.

“The unit has supported and empowered thousands of victims to recover from their experience with fraud and cybercrime. Without support from the NECVCU, many victims would likely have fallen victim again.

“We are delighted that thanks to additional investment, the unit has now been rolled out to all forces across England and Wales. The unit will continue to work tirelessly to support victims and the NECVCU should be incredibly proud of everything it has achieved this year.”

Pauline Smith, Director of Action Fraud, said: “We understand that falling victim to fraud or cybercrime can have devastating consequences on victims, and not just financially. It can affect people’s mental health, confidence, relationships with family and friends and cause them to feel ashamed or embarrassed.

“I am incredibly proud of the excellent service the NECVCU provides to victims across the country and the feedback from victims really does highlight the importance of reporting to Action Fraud.”

The unit’s work was previously recognised at the 2021 and 2022 Tackling Economic Crime Awards where it was shortlisted for Outstanding Team and Outstanding Policing Initiative.

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