The Chartered Trading Standards Institute (CTSI) has advised holidaymakers affected by the collapse of the airline Flybe to be vigilant of offers to get their money back, particularly on social media, and to follow the official advice of the Civil Aviation Authority (CAA), Citizens Advice and Flybe.
The CAA believes that the majority of Flybe customers are not Air Travel Organiser’s Licence (ATOL) protected; however, they may be able to get their money back if their flight was purchased through a third party or with a credit card.
UK ECC Service Director, Andy Allen, said: “Flybe is sadly the latest in a fairly steady stream of airlines and holiday companies to have ceased operation. It leaves passengers faced with the headache of having to find alternative ways to travel and being out-of-pocket for their fares.
“We predict that relatively few Flybe customers will have booked full package holidays so, unlike when Thomas Cook collapsed in autumn 2019, they are not likely to be covered for refunds in this situation by the ATOL protection scheme.
“We advise passengers to contact their insurer to try to arrange a reimbursement of any extra expenses for their return home. We also advise vigilance of offers to get money back which are posted by unofficial sources on social media and elsewhere, as there are likely to be scams.
“For further advice and support, passengers should contact the UK European Consumer Centre for free advice on their individual circumstances. The team can be contacted on 01268 886690, Monday to Thursday, between 10 am and 4 pm (or email ECCNET-UK@ec.europa.eu).”