2nd April 2024

Rise in ‘ECO4’ cold-callers warning

There have been reports of an increase in doorstep traders offering bogus energy-efficiency services.

By JTS Staff
Journal of Trading Standards' in-house team

Wrexham Council Trading Standards is warning of a rise in cold-calling relating to the ECO4 funding programme.

Energy Company Obligation 4 (ECO4) is a government-backed scheme designed to help home owners or private renters cut their energy bills and reduce carbon emissions by installing energy-saving measures. It provides grants to fund energy-efficient upgrades to homes, including new heating systems, loft or cavity wall installation, and other measures to increase energy efficiency and reduce fuel poverty and energy costs.

Wrexham Trading Standards says it has seen an increase in cold-caller reports relating to ECO4 grants, generally involving individuals calling at properties and claiming to be working on behalf of Wrexham Council, which is not the case.

The service advises residents to be “extremely cautious when dealing with any cold callers at your property. Before rushing in to giving personal information take your time to consider what is going on and the legitimacy of the person on your doorstep.”

All legitimate ECO4 contractors are Trustmark approved – in Wales they are vetted by Warm Wales, which provides a list of authorised contractors. Consumer Codes such as the HIES Scheme also provide lists of authorised installers.

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