25th March 2020

CTSI warns on repair opportunists

The Chartered Trading Standards Institute (CTSI) has issued advice to the public on utility work performed during the Covid-19 pandemic.


By JTS Staff
Journal of Trading Standards' in-house team
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We are aware of unscrupulous businesses who are trawling through social media and preying on people at this time of crisis

While Covid-19 has brought much of the world to a standstill, many things do not change – household items may break down, leaks may develop, and emergency repair work may need to take place.

CTSI has been made aware of opportunists trawling social media for individuals looking for emergency repair work at this increasingly vulnerable time for all.

CTSI Lead Officer for Doorstep Crime Katherine Hart, said: “I urge people to ensure that for any emergency work, the price is agreed on upfront and to make sure the agreement is put in writing and with a trusted trader, or one you’ve used before.

“We are aware of unscrupulous businesses who are trawling through social media and preying on people at this time of crisis, offering to do substandard and unsafe work at grossly inflated prices.

“Any non-emergency work still needs to comply with cancellation regulations and a cooling-off period. If it is a non-emergency, please wait until this crisis is over. Do not put your family at risk by using someone that you don’t know.”