The Chartered Trading Standards Institute (CTSI) is working with the Organisation for Economic Cooperation and Development (OECD) and the Office for Product Safety and Standards on a campaign to raise awareness of issues surrounding product safety when shopping online.
Aimed at consumers, online sellers and online platforms, the campaign will help ensure the public remain protected from unsafe products when buying online. The key messages of the campaign are split into three distinct sections, with guidance provided by the OECD, and a downloadable infographic poster is available for each. These are:
Online Sellers
- Make sure you are selling safe products.
- Comply with product safety laws in any jurisdiction where you offer products
- Share product safety information and concerns with consumers effectively
- Be responsive to consumers and authorities
DOWNLOAD THE CHECKLIST
Online platforms
- Identify and remove unsafe products from your platform and ensure seller’s contact details are visible
- Promote product safety compliance and work cooperatively with authorities
DOWNLOAD THE CHECKLIST
Online Consumers
- Check if products you’re buying have been issued outstanding recalls
- Register products after purchase and report safety issues as they arise
- Check information on who you’re buying from, including ratings, reviews and safety compliance information
DOWNLOAD THE CHECKLIST
