The Consumer Codes Approval Scheme (CCAS) annual report 2018 reveals the continuing work undertaken by the initiative and the benefits it offers to consumers up and down the country.
CCAS aims to promote consumer interests by setting out the principles of effective customer service and protection. It gives consumers a clear indication – through the right to display the CTSI Approved Code logo – that code members can be trusted.
CCAS IN NUMBERS
CCAS aims to reduce consumer detriment and codes will only be approved if they can clearly demonstrate that they are contributing to this objective. Codes approval is a rigorous and intensive process for code sponsors.
Some of the highlights of the 2018 report include the recovery of £3.7m in compensation for consumers via the complaints and dispute resolution mechanisms which code members subscribe to; 52,000 code members taking part in CCAS across 23 different consumer codes in a variety of economic sectors; a 21% year-on-year increase in consumers assisted; and at least £47bn consumer spending across code members.
CTSI Chief Executive Leon Livermore said, “There are significant changes promised that will affect consumer codes over the summer of 2019. The Government’s initial discussion document, ‘Modernising Consumer Markets’, is now going to be a ‘white paper’. In other words, we will soon have some tangible proposals for changes to consumer markets, including ADR, in 2019.
“The suggestions for change will potentially have a big impact on consumer dispute resolution and our Consumer Codes Approval Scheme. CTSI will be at the forefront of this debate, fighting for the interests of consumers and businesses while preserving the key principles enshrined in effective self-regulation.
“CCAS continues to grow, helping over 83,000 consumers and supporting 52,000 business members in 2018. We look forward to the challenges ahead.”