14th April 2020

Advice on Covid-19 cancellations

The UK European Consumer Centre is still working hard to assist UK citizens with their holiday and travel queries during the Covid-19 crisis.

By JTS Staff
Journal of Trading Standards' in-house team

Since the outbreak of the Covid-19 coronavirus pandemic, many hotel and travel businesses have refused to refund holidaymakers, with some left out of pocket for large sums.

Last week a UK family who booked a £17,000 chalet in France were told that they could not rebook, or receive a refund even though they could not attend the venue due to the pandemic lockdowns in each country.

The UK European Consumer Centre (UK ECC) has seen a surge in queries from concerned holidaymakers looking for refunds for their cancelled holidays.

Andy Allen, Service Director at UK ECC, said: “This unprecedented pandemic has led to an enormous increase in consumers attempting to cancel or rebook their holidays. Sadly, many hotels are refusing either option and leaving some holidaymakers out of pocket with substantial sums.

“If the holiday venue cancels then it’s an entirely different story altogether, but in many cases, venues are refusing to cancel, or rebook. I advise consumers in this situation to contact UK ECC, as there may be options to try and get back some if not all of their fees, or to gain reward vouchers as a form of repayment.”

The UK ECC offers free advice and assistance to consumers who have bought goods or services in EU countries and Norway and Iceland. Consumers may contact UK ECC through the email address, eccnet-uk@ec.europa.eu

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