In Conversation: Martyn James

The consumer expert talks about the vital role of empathy in empowering people

Stop Loan Sharks Week kicks off

The national campaign to support people targeted by loan sharks starts today (19 May)

Govt must ‘get to grips’ with rip-offs

The latest Consumer Detriment Survey reveals an eye-watering £71.2bn in consumer harm

A diamond day for Trading Standards

A free course has given Trading Standards Officers a useful lesson on diamond terminology

Avoid the scammers this Black Friday

Worcestershire TS is advising shoppers in search of bargains how to stay safe online

Firework safety in the spotlight

South Lanarkshire TS are conducting test purchases to ensure firework safety

Mail forwarding company fined

A business which forwards mail to clients failed to put sufficient ID checks in place

Hull gets gold with Touchstone Award

Hull City Council TS were presented with the Touchstone Award at London's Guildhall

LTS weighs in on unfair pricing

Retailers have been inspected to make sure customers get what they pay for

Hallmarking: worth its weight in gold

A recent event showed the importance of hallmarking, and taught some valuable lessons

CTSI speaks out on fraud protections

CTSI has criticised the decision to reduce the amount fraud victims can reclaim from banks

Age verification app wins approval

AgeAI has received Primary Authority approval from Peterborough & Cambs TS

Fraud refund proposal slammed

Plans to reduce the amount victims can reclaim from banks have met with criticism

CTSI speaks out on dynamic pricing

Fans who felt misled by Oasis ticket prices should report to Trading Standards, says CTSI

Herts TS issues Oasis scam warning

Fans are being urged to be on the lookout for ticket scams ahead of the band's reunion

HALO Award seeks entrants

The HALO Award, along with the Touchstone Award, promotes consumer protection in the jewellery trade