Consumer goods & services
CTSI calls time on ‘greenwashing’
CTSI is warning about the risks of consumers being misled by traders' environmental claims
SCOTSS turns up the heat on peat
Trading standards bosses in Scotland have raised concerns over peat contained in compost
New consumer vulnerability guide
A guide to help businesses look after the interests of vulnerable consumers has been launched
UKICC makes new global connections
UK International Consumer Centre announces relationships with centres across the globe
UKICC sees rise in complex cases
More consumers are contacting the UK International Consumer Centre about complex cases
Consumer Service here to stay in 2021
The UKICC has secured funding to ensure its survival until the end of 2021
TSS issues warning on holiday scams
Trading Standards Scotland is urging the public to beware of holiday scams this summer
Company fined over unsafe toys
A business in Essex was found guilty of importing and supplying unsafe toys
London cracks down on rogue agents
Letting agents face fines of up to £30,000 in a London-wide enforcement operation
Unauthorised pet database warning
CTSI is warning that a pet registration website has no links with official databases
The dangers of disloyalty
Traders’ efforts to entice new business can create problems for enforcement
Rail and coach refunds announced
A refund guarantee for cancelled Christmas travel has been announced
CMA launches refund investigation
The CMA is looking into whether consumer rights were breached by airlines
CTSI supports CMA action on refunds
Virgin Holidays will refund customers whose holidays were cancelled due to COVID.
BTHA report warns on unsafe toys
The BTHA is calling for the government to take action on unsafe toys sold online
UK ECC demand surges in 2020
Consumer requests have rocketed, even as the UK ECC faces an uncertain future