Consumer goods & services
London cracks down on rogue agents
Letting agents face fines of up to £30,000 in a London-wide enforcement operation
Unauthorised pet database warning
CTSI is warning that a pet registration website has no links with official databases
The dangers of disloyalty
Traders’ efforts to entice new business can create problems for enforcement
Rail and coach refunds announced
A refund guarantee for cancelled Christmas travel has been announced
CMA launches refund investigation
The CMA is looking into whether consumer rights were breached by airlines
CTSI supports CMA action on refunds
Virgin Holidays will refund customers whose holidays were cancelled due to COVID.
BTHA report warns on unsafe toys
The BTHA is calling for the government to take action on unsafe toys sold online
UK ECC demand surges in 2020
Consumer requests have rocketed, even as the UK ECC faces an uncertain future
CMA publishes weddings guidance
The CMA has released a statement on wedding plans disrupted by COVID-19
COVID guidance for salons published
The latest Coronavirus bulletin contains vital information for the hair & beauty sector
Five years of HIES approval scheme
HEIS safeguards consumers who have renewable energy devices installed
Government backs ATOL scheme
The Government will underwrite the ATOL protection fund for UK holidaymakers
NTS offers 700 free call blockers
National Trading Standards is offering 700 free call blockers to members of the public
LTS warns on ‘refund vouchers’
With cancellations surging due to COVID-19 crisis LTS calls for consumers' rights to be upheld
Travel industry guide launched
A new government advice booklet for the travel industry has been launched by CTSI
Care home complaints guide
A new complaints guidebook for the UK care homes industry has launched.