CTSI has launched a new free guide to consumer law for the UK used car industry. The guide, ‘Car Traders and Consumer Law’, is written by legal and trading standards experts.
Around two million used cars are sold every year in the UK, and a third of all car buyers seriously consider purchasing a used car over a new one. Car complaints remain amongst the highest kind lodged with consumer protection bodies. The guide, developed in partnership with the Department for Business, Energy and Industrial Strategy (BEIS), is designed to support the legal compliance of businesses in the used car industry and enhance consumer protection.
CTSI Chief Executive, Leon Livermore, said: “The used car market is more significant today than it has ever been, and competition is high. It’s a fact of life that cars can break down. Business must make sure that it is open and transparent with consumers and conform to its legal responsibilities before, during and after sales.
“The used car sales market is complex, but fortunately, CTSI and BEIS have collaborated to produce this focused and accessible guide for the used car industry. Whether you are a large franchise or a small independent dealer, all used car dealers should read this guide. It is endorsed by trading standards bodies throughout the United Kingdom, in England, Scotland, Wales and Northern Ireland.
“Together, we can build a better used car industry for both consumers and business. It all starts by reading this guide.”