20th September 2023

Motor Ombudsman gears up for Awards

The ombudsman is celebrating the best of the automotive sector in its annual awards.


By JTS Staff
Journal of Trading Standards' in-house team
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The Motor Ombudsman is calling on motorists to reward good practice in the automotive sector by nominating businesses and individuals for its 2023 Star Awards.

The ombudsman for the automotive sector launched the awards in 2020, and this year it has already received almost 2,300 nominations from motorists across the UK.

The Motor Ombudsman Star Awards give consumers an opportunity to praise outstanding work by accredited businesses from across four CTSI-approved Codes of Practice, as well as to recognise individuals who have gone the extra mile to help customers.

The awards are divided into two different categories: the Garage Star Awards, for which customers can nominate independent garages, franchise dealers, body repair centres, mobile mechanics, or a staff member from one of these organisations; and the Customer Service Star Awards, which apply to vehicle manufacturers, vehicle warranty providers, and the head offices of garage and dealer groups.

Nominations for this year’s awards close on 15 October.

Bill Fennell, Chief Ombudsman and Managing Director of The Motor Ombudsman, said: “It is very encouraging to have received such a fantastic response to the Star Awards from customers of our accredited businesses, and to see the level of interest and excitement that the competition is so far generating across the country.

“There is still time for consumers to put forward an organisation or a staff member, to give them the best chance of having their name etched on to a trophy, and for their achievement to be publicly recognised.”

The winners of the 12 trophies up for grabs will be announced at the end of November. The National Garage Star Award will be presented in person for the first time during CTSI’s Hero Awards, which take place on 22 November at the Houses of Parliament.

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